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Frequently Asked Questions

Have a question? We’re confident you’ll find the answer here, but if not please email
Do you provide both web design and development services?

Yes! While design is in our name, we are quite capable of bringing your project to life through front-end and back-end code. If you already have a development team, we can deliver only the front-end HTML/CSS to your team to make the handoff even smoother.

Are you a freelancer or is this a company?

We're absolutely a company — a corporation to be exact. We even have a beautiful office space in Rochester, NY. Matt works for a few trusted experts in his network as needed to accommodate a growing demand of clients and projects. You'll work with Matt directly and he'll ensure your project is successful from start to finish.

When can you get started on my project?

We rarely have immediately availability and are typically booked out 1-2 months in advance. If you're interested in working with our team, please tell us about your project as soon as possible.

How much does a typical project cost?

Pricing can vary greatly from project to project, but most of our projects fall in the $20-50k range. Bringing a new software product to market is our most expensive engagement, typically costing $75-$150k. We probably aren't the right partners for any project with less than a $10k budget.

How do payments work?

We have a few payment schedules that we use depending on the size and scale of the project. We know paying 50% upfront may not be realistic if you're committing to a $100k redesign. In this case, we'll create a payment schedule that makes sense for your business.

For smaller projects, we typically do 50% down and 50% halfway through. We also offer a 10% discount for complete upfront payment on any project. So if your project costs $30,000, you'd save $3,000 by paying upfront.

Where are you located?

The business and myself (Matt Olpinski) are located in Rochester, NY, but we frequently work remotely with clients in New York City and California. Our trusted design and development partners are located in the US and UK.

Are you willing to travel to meet your clients?

Absolutely. When necessary (and when the budget allows for it), we're happy to travel to see our clients in person for kickoff meetings, review meetings, and project wrap up meetings.

Can you work with our development team?

Yes! We're very familiar with how to work with our clients developers to make handoff as easy as possible. We can deliver just design files or we can code the front-end (HTML/CSS) to save your developers time and ensure our designs are implemented perfectly.

What design software do you use?

We primarily use the Adobe Creative Suite (XD, Illustrator, and Photoshop). However, we're also proficient with Sketch and Figma, so if there is a serious need to use a specific tool, we may be able to accommodate your needs.

Will I own all the files you create?

Yes! We don't reserve any rights to the designs other than the ability to display the finished work on our website with our clients permission. More terms are specific in our Master Services Agreement.